Anticipating client need
“I am frequently in touch with our clients, day in and day out – because I take care of all aspects of our clients’ experience. It is my job to ensure that all orders arrive at the right location, as well as to provide part of the aftersales-process.” If his clients have any questions, Tim tries to offer them the best possible advice – using various resources including the knowledge database. “Clients who are interested in improving hygiene, for example, are helped by an article on compiling a hygiene plan. Aside from information, this also provides them with an insight into what we can do and offer.”
The challenge
For Tim, the challenge in his function as account manager is particularly in his work-related travels: “Travelling is what makes this job so varied. The challenge is in anticipating client needs. Being on site lets you see how growers deal with crops in an entirely different climate. You can come to new insights while you are there, and offer suitable advice to improve crop yields - and the partnership”.