Frequently asked question North America

Our customer service is available every working day from 08:00 to 17:00 (CET) by phone. Are you looking for your local contact? Contact us via the following pages:

• Canada
• United States

Yes, our warehouse is located in Leamington, ON.

You can use your standard contact person. If you are a new client please contact one of the following persons.

• Contact Berry, Account Manager Canada.
• Contact Tim, Account Manager USA.

Spare parts
Yes, you can order your spare parts and small items online via our Hortispares platform: https://www.hortispares.com/.

We are the online spare parts store for horticulture. Growers, dealers, and installers can visit hortispares.com for a range of more than 10 000 spare parts for machines and installations of various brands. This brings all parts together in one place, and therefore it makes searching and ordering the right parts very easy. Hortispares is powered by Royal Brinkman.

Volume products & machinery
For any large volume products and/or machinery requests, we would like to refer you to your personal contact person and/or one of our specialists.

Please contact your personal contact person in regard to possible changes to an existing order. We will inform you about the possibilities to change your placed order. 

Yes, we have a logistical team fully dedicated to timely ship your products.Yes, we have a logistical team fully dedicated to timely ship your products.

The shipping options that are available vary based on order volume. Royal Brinkman offers every type of transport that you prefer, all over the world. Find the most used delivery options on this page.

Small volume products
We ship small volume orders by courier to the desired delivery address. We use the standard service of TNT/FedEx. If necessary, we can use other services at the request of our customers. Contact your personal contact person to get more information about the possibilities. 

High volume products
We ship high volume orders via sea freight and air freight. Contact your personal contact person to get more information about the possibilities.

As soon as your order is complete and available, it will be shipped to the destined delivery address. The transit time is dependable on the type of transportation and the delivery location. For shipments leaving from our main warehouse in The Netherlands, these are the average transit times:

• US East Coast: arrival in destined US-port within 2-3 weeks after loading date.
• US West Coast: arrival in destined US-port within 4-5 weeks after loading date.
• Canada East Coast: arrival in destined Canadian port within 2-3 weeks after loading date.
• Canada West Coast: arrival in destined Canadian port within 5-6 weeks after loading date.

Small volume orders are shipped by courier. Our team will forward the tracking information to you as soon as the package leaves our facility. To track the status of your orders shipped by sea freight and air freight, please contact your personal contact person to get more information about the possibilities.

Please take photos of the broken products and send the information by e-mail to your personal contact person at Royal Brinkman, along with the original order details. After receipt of the information and photos we will immediately start working on it and we will keep you informed of our progress in the process.

Please take photos of the broken products and send the information by e-mail to your personal contact person at Royal Brinkman, along with the original order details. Your personal contact person at Royal Brinkman will inform you about the next steps in the process.

We have a stock location in Canada from where we can supply specific products. Please contact your personal contact person to get more information about the possibilities to get your products and supplies locally.