Frequently asked questions

You want to become a customer? Welcome. All you need to do for this is fill in your details on our 'Become a Customer' page. We will then create a personal account for you, which you will receive via email. Set a password through the link in this email, and you can log in right away!

Important to know in advance is that Royal Brinkman only supplies to businesses that are active in professional greenhouse horticulture. We do not serve individuals or businesses that are active outside of horticulture.

Previously, you logged in using your customer number, but this has changed. Starting now, you will log in with your email address and a new password. If you already had an account in the old website and are logging in for the first time on the new website, you will find an activation email in your personal mailbox. You can activate your account by setting a new password using this email. Use the email address where you received the activation email when logging in. If you wish to log in with a different email address, please contact your dedicated contact person, and we will make the necessary adjustments.

TIP: Make logging in even easier. To do this, check the "Remember Me" option in the pop-up window that appears after you log in. Your login details will then automatically appear on the website screen whenever you visit.

Yes, all your historical data from the old website has been transferred.

Have you lost your login credentials? No problem, requesting them again is easy:

1. Click on the 'Forgot Password' link on the login page.
2. Enter the email address you normally use to log in and click 'send.'
3. You will receive an email within a few minutes with a link to set a password.
4. Click on the link in the email, set a password, and you're good to go.

If you haven't received the email or you don't know the correct email address, then please contact your dedicated contact person at Royal Brinkman. They will assist you further.

For changing your email address, please get in touch with your designated contact person within Royal Brinkman.

If you have received the activation email, click on the link in this email to immediately set a new password. If this doesn't work, go to the login screen and click on 'Forgot Password.' Within a few minutes, you will receive an email with a link to create a new password.

If you encounter any issues with the above options, please contact your dedicated contact person. They are ready to assist you.

TIP: Simplify the login process!
Choose to check 'Remember Me' in the pop-up window that appears after you've logged in. This will automatically save your login details and display them the next time you visit our website.

To view your data, go to 'My Company Details.' Here, you can see your invoice and delivery addresses, and you can also submit changes to us through this page.

Yes, you can save your username and password. This makes logging in even faster next time. When entering your username and password on the website, a pop-up window will automatically appear, asking if you want to save your information. Click 'save,' and your details will be stored. They will then be automatically filled in when using our website.

If this doesn't work, you can watch the videos below for instructions on how to make this adjustment.

Instructions to save your login information for Google Chrome:
View saved passwords in Google Chrome - YouTube

Instructions to save your login information for Microsoft Edge:
How to view and save passwords in Microsoft Edge - YouTube

Please note: Only choose to save your login information on personal devices that are secure and not accessible to unauthorized individuals.

Yes, through our website, you can request a quote. There are two different ways to request a quote.

If you want to request a quote for just one product (possibly in multiple quantities), go to a product page and click on the 'Request a Quote or More Information' button. Fill out the form that appears and click 'Submit.' You will receive a response to your quote request as soon as possible, typically within 24 hours on business days.

If you want to request a quote for multiple products at once, you can add all these products to your shopping cart and specify the quantities. Click the 'Request a Quote' button, fill in your company and shipping details, and click the 'Request a Quote' button. You will receive a response to your quote request as soon as possible, typically within 24 hours on business days.

For more information about our quotation process, look here.

Certainly, we deliver our products worldwide. Interested in the possibilities for your order? Contact us.

Yes, a minimum order value of 250 euros is applied.

Did you find a product which is currently not available and would you like to know when you will be able to order it again? Contact your dedicated contact person at Royal Brinkman. He or she will help you to discuss the possibilities. 

• Check the spelling: Make sure you have entered the name and any characteristics of the product correctly. Sometimes, a small spelling mistake can prevent the product from being found.
• Refine your search: Use the filters on our website to refine your search. You can filter by category, brand, price range, and specifications, among others. Using filters will narrow down the results and make it easier to find what you're    looking for.
• Ordered before? Check your previous orders: Have you ordered the product from us before? You can also find it by reviewing your previous order(s) via ''Reorder''.

If you still haven't found what you're looking for, please contact your contact person at Royal Brinkman. They will be happy to assist you.

The delivery terms may vary depending on the specific country and order. We highly recommend contacting your personal account manager directly for precise information. If you are a new customer, once you submit your request, you will be connected with your dedicated account manager, who will provide an answer to this question.

We strive to deliver your order in excellent condition. However, if, unfortunately, you receive an incorrect or damaged item, please get in touch with your personal contact person at Royal Brinkman. They will be happy to assist you further.

For information regarding product returns, please contact your designated contact person at Royal Brinkman.

Here are the main improvements listed:

1. Simplified quotation process for even faster quotes
2. Find the right products faster with the help of filtering and a simplified catalog structure.
3. Quickly find answers from our specialists through the (re)newed knowledge base with search engine and filtering.
4. Receive immediate suggestions while searching for products via the search bar.
5. Personal dashboard for your quotation history and order insights.
6. The "My Favorites" feature has been significantly improved. You can now easily create and manage your favorite lists.

Easily add products to your Favorites from the product page by clicking the 'heart' icon. The product will then appear directly under 'My Favorites,' saving you a lot of time in the future.

Furthermore, new products can also be easily added to your favorite lists using the search function in 'My Favorites.' This is a very simple and fast process.

If there are already items visible in your favorites, these are products you ordered in the past from the 'old' website. For your convenience, we have set these up for you.

By using 'My Statistics,' you can instantly gain insights into your usage and ordering behavior within a specific period. This is especially useful if you are working on MPS registration or product and/or substance registration for quality systems. To access this feature, go to 'My Royal Brinkman' and click on 'My Statistics.'

The MSDS (Material Safety Data Sheet) document contains important information about the safety, usage and handling of the product. You can find MSDS documents in two places:

1. Within 'My Royal Brinkman' under the 'My Safety Data Sheets' tab. Here, you can view and download the MSDS document for all the products you purchased in the past year at a glance.
2. On the product page on our website for the specific product.

We default to the 'pay on account' option. Therefore, you can settle the payment after receiving your ordered products. After each order, you will receive an invoice indicating the payment terms and instructions for completing the payment.